If your advertising balance is negative, you need to refill your balance before we send your payment.
The amounts specified may be reduced or denied if Chartboost determines that there has been suspicious activity with respect to a transaction.
Why didn’t I get paid?
Make sure that your payment details are filled out completely. Did you provide the correct address information? Did you fill out the necessary tax forms? Did you set up a payment method? We strongly recommend you confirm with your bank that your banking information is up-to-date. For international wire transfers, ask your bank about any intermediary steps required.
You will not be paid until you reach your payment threshold. By default, the payment threshold is $300 for wire transfer payments. You can change your payment threshold at any time.
Why didn’t I get paid even though my dashboard publisher earnings are lower than before?
While we process your payment, we deduct the publisher earnings from your account. If you visit your Transactions History under Payments and Billing from your dashboard navigation, you can see your actual payment date in the Memo column.
